Return and Refund Policy
At Ocnik Eyewear, customer satisfaction is our priority. If you are not completely satisfied
with your purchase, please review our policy below.
Return Eligibility
Products may be returned or exchanged within 7 days of delivery if:
The product is unused.
The product is in its original condition.
Original packaging, accessories, and invoice are included.
Non-Returnable Items
The following items cannot be returned unless received damaged or defective:
Prescription glasses with customized lenses
Contact lenses (opened or used)
Products damaged due to misuse, accidents, or improper handling
Items purchased during clearance or special sale events (unless defective)
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
1. 2. 3. Contact us within 48 hours of delivery.
Share photographs/videos of the product.
Our team will review the request and arrange a replacement if approved.
Refund Process
Once the returned item is received and inspected:
• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited to the original payment method.Shipping charges are generally non-refundable unless the error was on our side.
How to Request a Return
Contact us through:
Phone: [Your Phone Number]
Email: [Your Email Address]
WhatsApp: [Your WhatsApp Number]
Important Note
Due to the customized nature of prescription eyewear, we strongly recommend verifying your
prescription and frame selection before placing an order